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Health Assurance Hospitals Company- DHAMAN Hiring for Call Center Agent at Al Kuwait Full Time
Job Description
- Answer all inbound calls from clients and other external/ internal parties within Corporate Office and Business Units in an efficient and professional manner.
- Schedule different types of appointments for clients and other external/ internal parties, depending on their needs and provide advice to clients who requires assistance as needed.
- Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment.
- Refer clients’ complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction.
- Prepare periodic reports of all complaints to be submitted to the Customer Service Manager in order to record, track and recognize customer’s complaint trends and keep a detailed record of this information in order to minimize recorded issues in future.
- Update the call centre filing system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
- Develop, maintain and update clients’ files with their latest information in terms of address, telephone number, company name, etc.
- Perform other duties related to the job as assigned by the Direct Manager.
Skills
Proficient in English & Arabic.
Job Details
Job Location
Al Kuwait, Kuwait
Company Industry
Medical Hospital
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
—
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3
Degree
Certification / diploma