Hakan Groups Hiring for Waiter at Dubai, UAE Full Time

Job Description

A waiter or waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for patrons. They are an integral part of the restaurant team, contributing to the overall satisfaction of guests and the smooth operation of the establishment.

Responsibilities:
Greeting and Seating: Welcoming guests with a warm and friendly demeanor, escorting them to their tables, and presenting menus. Providing information about daily specials, promotions, and answering any initial questions patrons may have.
Taking Orders: Listening attentively to customer preferences, dietary restrictions, and special requests. Accurately recording orders and conveying them to the kitchen staff promptly.
Serving Food and Beverages: Delivering orders to tables in a timely manner while ensuring accuracy and proper presentation. Offering recommendations, refilling drinks, and attending to any additional needs during the meal.
Knowledge of Menu: Demonstrating a thorough understanding of the menu items, ingredients, and preparation methods. Being able to provide detailed descriptions and suggestions to enhance the dining experience.
Upselling: Suggesting additional items such as appetizers, desserts, or beverages to enhance the guest’s experience and increase sales.
Maintaining Cleanliness: Keeping the dining area clean, organized, and properly set up for new guests. Clearing empty dishes and glassware promptly to ensure a neat and inviting atmosphere.
Handling Payments: Presenting bills to customers, processing payments accurately, and returning change or receipts promptly. Handling cash transactions and operating point-of-sale (POS) systems.
Teamwork: Collaborating with kitchen staff, bartenders, and other waitstaff to ensure efficient service. Communicating effectively to ensure a seamless flow of orders and minimize wait times.
Customer Satisfaction: Addressing any concerns or complaints from guests in a professional and courteous manner. Taking immediate action to resolve issues and ensure a positive dining experience.
Compliance: Adhering to health and safety regulations, including proper food handling, sanitation, and hygiene practices. Following restaurant policies and procedures.
Shift Responsibilities: Assisting with opening and closing duties, restocking supplies, and performing side work as assigned by management.

Candidate Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle pressure gracefully.
Strong multitasking abilities and attention to detail.
Basic math skills for processing payments accurately.
Knowledge of food and beverage items.
Previous experience in customer service or a restaurant setting is preferred but not always required.