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About the role:
The role holder is responsible for managing day-to-day store operations of allocated section of the store by implementing company policies and procedures and driving commercial performance of the section for the purpose of achieving store objectives.
Core Responsibilities:
Manages day-to-day operations of the section to ensure store operations objectives are achieved
Greets customers and describes product features and benefits; demonstrates the use and handling of the product
Educates clients on brands quality standards and specifications
Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
Resolves customer complaints and responds to comments in a timely and professional manner
Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products
Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines
Implements seasonal and sale layouts in the Section to ensure brand specific merchandising standards are consistently delivered across the Section
Ensures all products are price tagged and bar-coded before display
Ensures correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
Ensures awareness and vigilance at all times of security in the store without any negligence
Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all time
Assists merchandiser and/or store manager in product placement and arrangement
Maintains a detailed knowledge of the merchandise/ products stocked in the store
Ensures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store
Requirements:
A minimum of 3 – 5 years of relevant experience with similar experience in store operations