Serve as key liaison between CEO and key internal and external partners, clients, institutions and other stakeholders, providing excellent customer service.
Responsible for meticulous calendar management, including planning meetings, coordinating recurring check-ins and communicating with multiple parties to schedule events and meetings (CEO Committee meeting, GHA Board meeting etc).
Provide high level operational and administrative support to CEO as needed
Manage internal communication and prioritization, including organizing and filtering email and messaging, flagging and managing action items and tasks, and holding key players accountable to priorities.
Write and edit internal and external communications.
Provide CEO with appropriate preparation before meetings and check-ins, including creating agendas, providing reminders about content and action items and tracking follow-up items.
Complete invoicing, expense reports, reimbursements and travel arrangements for individuals and groups.
Conduct research and draft memos for CEO when and where required.
Manage CEO’s social media platforms with PR Consultant (LinkedIn).
Serve as Liaison to Board of Directors for GHA and UHC Board
Oversee board and committee meeting calendars.
Organize all logistics for board and committee meetings.
Maintain and distribute board related documents, e.g. meeting agendas & programmes, minutes etc.
Manage communications to board members regarding meetings & events,etc.
Manage booking of meetings and all related logistics
Record minutes during meetings and distribute to board post-meeting.
Updating of Shareholder documentation as and when required
Providing administration service to the HR function, supporting each area of the team with administration support, in line with business requirements
Being a competent user of all internal systems, to include Bonusly, Oracle NetSuite and others
Updating and maintaining internal systems, records and reports with accurate people data
Processing new starters, including preparing offer documentation and updating relevant databases
Processing leavers, including preparing relevant documentation and updating systems accordingly
Updating personal employee records, by saving relevant documentation or updating attached systems
Setting up induction training for new starters across GHA, as required
Organising appropriate interview schedules as requested
Education, Qualifications and Requirements
Knowledge and Skills
Proficient with Microsoft Office, including Word, Excel, Powerpoint; Google Suite including Gmail, Drive, Docs, Sheets & Forms
Comfortable learning new technical/computer skills as they arise
Strong writing, proofreading and verbal communication skills
A minimum one year of administrative experience
Equivalent to graduation from a three-year college or university. Additional professional or administrative experience may be substituted for the education on a year-for-year basis.
Enthusiasm for delivering exceptional customer care
Proven track record of excellent follow-through and accountability
Outstanding organizational skills and meticulous attention to detail
Ability to prioritize tasks and execute multiple projects simultaneously
Ability to work independently
Flexible and able to meet changing work needs and demands
Prior administrative experience required