Ghobash Group Hiring for System Engineer at muscat, Oman Full Time

Company Description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

Site Inspection, site installations and Customer/Custodian training

• Inspect site for ATM installation
• Make sure site meets ATM requirements
• Install ATM as per bank requirements
• Train customer/custodian on how to use new ATM

ATM handler Hardware & software support

• Attend to service calls within agreed SLA times.
• Provide technical service for hardware and software on-site.
• Provide technical phone support service for CIT and custodians.
• Analyze and diagnose ATM/Cheque handler faults.
• Prevent repeated failures, increase first time fixes.
• Increase uptime.

Perform ATM Preventive maintenance as per PM plan

• Ensure all assigned PM work is done within required timeframe.
• Coordinate with service desk and CIT for PM appointment times.
• Perform preventative maintenance as per Wincor standards.
• Test ATM after PM work ensure no faults with the ATM.

Coordinate with logistics department to help maintain spare parts

• Track spare part consumption.
• Ensure spare parts forms are completed.
• Inform logistics of shortage/faulty parts.

Coordinate & communicate for service calls

• Coordinate with service desk and team leader on availability.
• Arrange service call times within SLA.
• Update service desk on call progress/resolution.
• Communicate to team leader any difficulties/delays faced in the field.
• Ensure all assigned service calls are updated correctly.

Workshop repair and other duties

• Perform workshop repairs on spare parts meeting supplier standards.
• Prepare and inspect new ATMs.
• Participate in project roll outs.

Qualifications

• Bachelor’s of Computer/Electronic Engineer or IT.
• Minimum 4 years of experience as an ATM field support.