Onsite User Support
Location: Riyadh – Saudi Arabia
Reports into: Section Lead (Onsite User Services ME Sub Region)
Who we are
At Roche, 91 700 people across 150 countries are pushing back the frontiers of healthcare.
Working together, we have become one of the world’s leading research-focused healthcare
groups. Our success is built on innovation, curiosity and diversity, and on seeing each other’s differences as an advantage. To innovate healthcare, Roche has ambitious plans to keep learning and growing – and is seeking people who have the same goals for themselves.
The Position
Make your mark. Improve lives.
Provides Deskside support to all end users; providing resolution to end users or escalation to 3rd level support.
Your key activities will include:
Global service, through open communication, reliability and high availability, and promotes the values and benefits of the Service Desk organization.
Who you are
You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.
This challenging role requires the following qualification, experience and skills:
Job Summary:
Provides onsite technical support for end users. Should be skilled at providing support in a complex, fast-paced environment. Must be able to communicate effectively with technical and non-technical users via a variety of channels (in-person, IT Bar, over the phone, via email, chat, etc.). Contributes to producing end user documentation, knowledge base articles, and training materials.
Familiarity with information technology – both hardware and software. Understanding of
Genentech-supported operating systems, devices and applications is preferred. Contributes to the completion of milestones associated with specific projects. Responds to ticket escalations with the proper degree of urgency, flexibility, resourcefulness, determination, and accountability. Adaptability is a necessity, as this position will require a balanced mixture of self-reliance and teamwork.
Job Responsibilities:
Job Requirements:
Knowledge, Skills & Abilities:
Information Technology
Full time
Regular
Dec 26th 2021
202110-129717