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GE Aviation Hiring for Customer Program Specialist Job at Dubai Full Time
Job Description Summary
The Customer Program Specialist provides the necessary support on pre- and post-contractual administration, management, Execution, Terms & Conditions of the contract and the Management of claims. The role has a major impact in the services business. High levels of evaluative judgment and operational acumen are required to drive outcomes.
Job Description
Essential Responsibilities:
- Manage Customized Service Agreement and Time & Material profitability and cash.
- Responsible for profitability and customer satisfaction of all assigned contracts, including Contract Margin Review and/or Time & Material performance, work-scoping, warranty determination, and administration.
- Actualization reviews for assigned contracts
- Contract restructuring and management of past dues
- Contract flow down to shop
- SAP engine order creation
- Pre-induction meeting to discuss engines work scope
- Engagement with maintenance cost review board team to control shop visit cost
- Shop visit coordination – connect with logistics, Materials, Engineering, Production, Finance, Quality
Qualifications/ Requirements:
- Experience in the Services & Customer Contract Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience).
Desired Characteristics:
- Strong oral and written communication skills. Strong interpersonal skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
Additional Information
Relocation Assistance Provided: No
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