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Four Seasons Hiring for Assistant Guest Services Manager Job at Doha Full Time
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Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.
In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.
Join our Team
- Work on a team that is built on mutual respect, collaboration, excellent service.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
- Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for since 1998.
Four Seasons Hotel Doha:-
Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler’s haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st century conveniences.
Our Team:-
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Responsibilities:
- Ensure that all her/his subordinates comply with their respective core standards & culture standards
- Accountable for being a highly visible individual in the lobby that well represents the Management.
- To be involved in handling guests complaints
- Check that glitches follow ups are happening and done in a timely fashion
- Greet current glitch guests upon departure
- Attend the weekly banqueting meeting
- Coordinate with the Group Manager the groups logistical needs that are linked with the Guest Services Department
- Coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Services Department
- Escort as many possible V.I.P., SA during her/his shift; coordinate the Curbside program
- Adjust her/his own schedule in order to maximize her/his visibility when most needed
- Interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees
- Schedule all Guest Service staff (Bell staff, Valet Parking and Door staff) to ensure maximum guest satisfaction within budgeted guidelines
- Complete all payroll records required and prepare labor forecast
- Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
- Ensure all vehicles and keys are handled with caution and are properly secured
- Coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc
- Handle guest complaints or problems relating to Guest Service with professionalism and maturity, keeping the DOR/ADOR well informed as to problems and actions taken
- Create action plans to rectify reoccurring Guest Services glitches, including the ability to put in places a training program for rectification and retraining of the Guest Service team when needed
- Respond properly in any hotel emergency or safety situation
- Coordinate the welcoming of all curbside guests and V.I.P.
- Coordination of management lobby presence during peak arrival and departures of groups and events
- The ability to maintain Lobby in clean and tidy condition with coordination with Engineering and Housekeeping
Preferred Qualifications and Skills
- 2-3 Years of experience in a similar position with a Luxury Hotel or resort.
- The ideal candidate will have an outgoing personality and a can-do approach to any task!
- Requires reading, writing and oral proficiency in the English language and an Arabic Speaker is an advantage.
Our Offering:-
Opportunities to build a successful career with global potential
Unique strong culture – diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
Work Authorization:-
Hotel will apply for the work authorization for a successful candidate.
Learn more about employment with Four Seasons:-
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com
https://twitter.com/FourSeasonsJobs