Foodmark UAE Hiring for Assistant It Manager Full Time

Job Description

To assist FM IT Head, Department Heads and end users for the effective operation of Fidelio Material Control, Micros & Prologic POS System, Qlik BI, SharePoint, Networking, Data Warehousing, Digital Functions, Bespoke application developments, Business Application interfaces, PC’s and other systems. Assist IT Head in store project opening, Application developments and enhancements, as well as conducting relevant IT Audit and periodic training and refresher training courses for the users.
Territories:
Sharing responsibilities with IT Head to handle and maintain overall IT Infrastructure and support of Foodmark and Citymax for the territories (UAE, KSA, Kuwait & Qatar.)
IT Infrastructure:
Discuss with IT Head in planning and implementation of additions and Major modifications to the supporting regional infrastructure
Require to work closely with IT Head in designing IT setup of new stores, and evaluate and analyse the need to upgrade IT infrastructure for existing stores.
Ensure seem less functioning of guest facing technology such as WIFI etc.
Manage and maintain the overall telephone system of all Foodmark stores
Manage and Maintain the network components for Foodmark and Citymax (Cisco switch, routers, Firewall, EDC machines and IDF Rooms and IT Racks, AV components)
Ensure smooth functioning of Footmark head office & Store IT operations
Hands on Hardware troubleshooting, System Backups, Archiving and disaster recovery as an when required
Assists IT Head in maintaining our Core Applications and Development Servers (Micros Enterprise Server, Fidelio Material Control Server, Qlik Servers, DWH Server, HADR, File Sharing Server or any other business applications )
Software:
Responsible for giving L1 and L2 support for all Foodmark and Citymax Business applications
Like Micros, FMC, Simphony, Opera, Prologic, Infor, and Finance applications.
Responsible for maintaining and doing effective change in database configuration on Store and Central Micros System.
Hands on source application like Qlik, Power BI, Acronis Backup and MS SharePoint.
Responsible to make sure that all interfaces are working fine in Foodmark business across all territory. (Interface – OFIN, Micros, FMC, INFOR Prologic, etc.)
Execute predefined technical analysis and feasibility studies on users’ needs and suggest the integrated solutions with existing business applications of Foodmark and Citymax.
Responsible for purging the application databases and doing regular optimization in all databases.
Assist IT Head in planning for application development based on need and automate the manual tasks
Adhoc reports development and data extraction from database for Finance and Business users and support Business functions.
Assists IT Head in planning and implementation of new configuration in the system that could best fit in to business requirements.
Responsible for the maintaining all business applications of Foodmark and Citymax.
Should make sure that all Database Backups are proper and secure. Provide project management and technical leadership for every aspect of software development.
Planning:
Assists IT Head in Annual Budget planning
Assists IT Head for planning and development of new initiatives that could help the Foodmark and Citymax as a business
Plan and Assist for the covering the other IT Resources responsibility when they are in vacation or in need.
Work closely with Business users for any IT Initiatives and developments.
IT Policy and Procedure implementation when it’s required
Assist IT Head in Planning new projects and opening
Assist IT Head in conducting and planning User Training for the effective use of IT tools
Plan and Provide support to other Hospitality Concepts when its required.
SOW finalization and legal agreements sign off for any projects along with other business users.
Help Desk Administration:
Respond and escalate help desk issue.
Make sure all the Help Desk calls are properly handled and solved with in the acceptable time frame
Interact with Users on all level to help resolve IT related Issue
Log and close all support calls.
Attend to tasks assigned by the IT Head.
Help Desk Administration:
Respond and escalate help desk issue.
Make sure all the Help Desk calls are properly handled and solved with in the acceptable time frame
Interact with Users on all level to help resolve IT related Issue
Log and close all support calls.
Attend to tasks assigned by the IT Head.
Asset Management:
Build and maintain vendor relationship
Manage the purchase of Hardware / Software on Group Level
Insure company assets and used responsibly
Maintain Foodmark asset list
HR Responsibilities:
Coordinate with department heads and end users to ensure smooth operation.
Handle and manage the team of IT executives and delegate responsibilities efficiently and effectively
Placement and Temporary Mission:
Attend to special projects as and when required by the IT Head or for other concepts
SET OF DESIRED COMPETENCIES:
Team Focused – developing the talent, process and capability for our current and future needs
Teamwork – Demonstrates co-operation and trust with colleagues and teams and across organisational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
Leading & Developing People – Inspires others to excel by clearly communicating business values and direction, recognising good performance and providing managerial support. Develops the potential of others through coaching and development opportunities to build organisational capability for the future.
Action Oriented – ensuring that visions and strategies are translated into specific deliverables in order to get results
Adaptability – Works comfortably and effectively in an environment of ambiguity or change; is receptive to new ideas and responds to workplace changes with flexibility and optimism.
Problem Solving & Decision Making – Effectively diagnoses problems and thoroughly analyses information to guide decision-making. Evaluates and assimilates critical information when reaching conclusions and makes logical competent decisions.
Planning & Organising – Establishes action plans and schedules for meeting departmental priorities. Assigns responsibilities, allocating resources and co-ordinating the activities to self and others to meet objectives efficiently and effectively.
Passionate – creating an environment where there is a relentless commitment to success
Drive for Results – Sets high performance standards and pursues aggressive goals. Strives for constant improvements, takes responsibility for achieving business results, and perseveres despite obstacles.
Impact & Influence – Promotes ideas persuasively, shapes the opinion of others and overcomes resistance. Establishes influential contacts, builds consensus for action and negotiates mutually beneficial solutions to problems.
Implementation – Has a clear view of what is required and takes action and responsibility to deliver it. Takes initiative to meet and exceed job requirements. Meets deadlines and commitments and ensures that tasks and projects are completed as required.
Savvy – understanding the market, the business and customers in order to create competitive advantage
Customer Focus – Builds and maintains relationships with internal and external customers. Understands and anticipates customers’ needs; takes action to address customer needs, and strives to exceed customer expectations.
Cultural Awareness – Understands and takes into account the global nature of the business. Works effectively with colleagues from different viewpoints, cultures and countries.
Understanding the Stores Operations – Demonstrates an interest in and understanding of issues relevant to the department and Stores and keeps knowledge up-to-date, including legislative information.
Qualifications
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Primary Location: United Arab Emirates
Job: Landmark Hospitality IT
Organization: Foodmark UAE
Schedule label /?????? ??????: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/??? ????? ???????: Mar 25, 2021, 7:28:52 AM