Fitness First UAE Hiring for Club General Manager Full Time

Job Description

Operating With Excellence:
Ensure Operating with Excellence through meeting the requirements as set out in the Club Operations manual and maintaining high scores through the quarterly Brand Standards Audits.
Implementation and Execution of operational changes are in line with company standard and expectation both in terms of delivery and time lines.
Club Maintenance is managed in accordance to Policy and through the use of the maintenance systems that are in place.
Ensure Cleaning Standards through documented weekly checks and regular feedback to Service Contractor.
Ensure Departments follow the Ways of Working as set by Head of Department.
Ensure all Health & Safety requirements are duly completed
Member Experience:
Liaise with all departments to support and maximize opportunities for net member movement.
Maximize the tools provided by Fitness First including Let’s Get You Started, Active 8, GX timetable, My Zone, 6D and member events.
Consistently achieve targeted Member Survey Score which includes the key KPI’s of Club Overall Experience, New Member welcome, Group Exercise, Gym Floor and Fitness Experience.
Ensuring Brand compliance through implementation and management of the Member Journey.
Live the Brand and promote the Core Values. Love what you do. Develop inter club challenges and participate in regular training courses.
To support and participate in local community events.
Manage and own the Retention focus in order to promote and achieve Net Gain targets.
To meet with members requesting to cancel in order to retain the member or assist in the transfer of the membership to someone else.
Own the Hey Manager process and contact members about their raised concerns/suggestions/complaints ensuring that members know that we care about them and the business.
Commercial Management:
Must be able to analyze the P&L and make forecasts quarterly and annually.
Manage all revenue lines to achieve annual revenue budget and like for like revenue growth.
Achieve budgeted member movement in terms of sales and renewals ensuring that your club meets the dues lines on both POS and Membership Dues.
Maximize the Personal Training model to achieve and exceed the Personal Training Revenue budget and like for like growth.
Understand and influence membership yield and revenue yield to ensure sustainability within your club’s revenue model.
Research and test new products to bring into the business and maximize all opportunities for Revenue growth.
Build relationships with the surrounding Businesses in the immediate area in order to potentially attract Corporate Members.
Receiving daily reports, analyzing and produce relevant action plan in line with Club and Company expectancy.
Educate and develop your HODs with regards to achieving the Club and Company requirements and achieving set budgets.
Prepare and present quarterly Financial Reviews on your performance and be able to justify current results as well as produce a Plan of Action and Focus Points for the next quarter.
Qualifications
Operating With Excellence:
Ensure Operating with Excellence through meeting the requirements as set out in the Club Operations manual and maintaining high scores through the quarterly Brand Standards Audits.
Implementation and Execution of operational changes are in line with company standard and expectation both in terms of delivery and time lines.
Club Maintenance is managed in accordance to Policy and through the use of the maintenance systems that are in place.
Ensure Cleaning Standards through documented weekly checks and regular feedback to Service Contractor.
Ensure Departments follow the Ways of Working as set by Head of Department.
Ensure all Health & Safety requirements are duly completed
Member Experience:
Liaise with all departments to support and maximize opportunities for net member movement.
Maximize the tools provided by Fitness First including Let’s Get You Started, Active 8, GX timetable, My Zone, 6D and member events.
Consistently achieve targeted Member Survey Score which includes the key KPI’s of Club Overall Experience, New Member welcome, Group Exercise, Gym Floor and Fitness Experience.
Ensuring Brand compliance through implementation and management of the Member Journey.
Live the Brand and promote the Core Values. Love what you do. Develop inter club challenges and participate in regular training courses.
To support and participate in local community events.
Manage and own the Retention focus in order to promote and achieve Net Gain targets.
To meet with members requesting to cancel in order to retain the member or assist in the transfer of the membership to someone else.
Own the Hey Manager process and contact members about their raised concerns/suggestions/complaints ensuring that members know that we care about them and the business.
Commercial Management:
Must be able to analyze the P&L and make forecasts quarterly and annually.
Manage all revenue lines to achieve annual revenue budget and like for like revenue growth.
Achieve budgeted member movement in terms of sales and renewals ensuring that your club meets the dues lines on both POS and Membership Dues.
Maximize the Personal Training model to achieve and exceed the Personal Training Revenue budget and like for like growth.
Understand and influence membership yield and revenue yield to ensure sustainability within your club’s revenue model.
Research and test new products to bring into the business and maximize all opportunities for Revenue growth.
Build relationships with the surrounding Businesses in the immediate area in order to potentially attract Corporate Members.
Receiving daily reports, analyzing and produce relevant action plan in line with Club and Company expectancy.
Educate and develop your HODs with regards to achieving the Club and Company requirements and achieving set budgets.
Prepare and present quarterly Financial Reviews on your performance and be able to justify current results as well as produce a Plan of Action and Focus Points for the next quarter.
Primary Location: United Arab Emirates
Job: Landmark Hospitality Operations
Organization: Fitness First UAE
Schedule label /?????? ??????: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/??? ????? ???????: Feb 10, 2021, 8:18:14 AM