Expo City Dubai Hiring for Senior Associate – Women’s Pavilion at Dubai Full Time

The Education and Culture Division’s dedicated marketing and communications team is responsible for the overall positioning of the Education & Culture Division, its attractions and programmes, including the Expo School Programme, within the domestic and international markets. This includes creating compelling stories and campaigns for a wide range of audiences across a breadth of platforms, liaising with internal and external stakeholders to ensure consistency in message and identify opportunities for collaboration, and building relationships with local and international media.

Opportunity Responsibilities

A Senior Associate’s role is to ensure that the visitor experience at the Thematic Pavilions runs like clockwork.
This position will require the individual to be a skilled operational person, providing expert operational oversight regarding the customer experience within the Women Pavilion. To oversee Associates in the Women Pavilion, support and coordinate work schedules, assign deployment positions, supervise day to day operations and deliverables, and train subordinates on Site features and services.
With reporting to Operations Manager, this position will play a pivotal role in the delivery of the Visitor Services operations for Expo City.

The main responsibilities for this role include:

• Supervise a team of Associates within the Women Pavilion Operations (including but not limited to briefing team before shift, deploying staff, break management and redeployment, issue resolution and debriefings)
• Be the acting Incident Fire Commander for the Women Pavilion in the event of an emergency
• Oversee retention, professional development (including but not limited to customer service, operational procedures, and on-the-job safety), and supervision of direct reports
• Ensure all Associates are performing to the highest possible standards and are actively delivering an exceptional visitor experience
• Assist with the coordination and delivery of pavilion events and programmes, including but not limited to school workshops, special days, VIP visits and team building events
• Accurately complete all required paperwork for each shift, beginning and end
• Respond to any operational issues, immediately reporting any incident/ accident incurred and completing an incident report using agreement Expo City channels
• Ensure all Associates maintain attendance, adherence to the roster and a clean, neat, professional appearance at all times. While on the job wearing the designated uniform and displaying the name badge
• Offer and maintain a high level of exceptional service, ensuring that all company policies and procedures are adhered to, specifically to include all responsibilities and accountabilities associated with the Expo City Dubai Health and Safety Policy and assurance standards
• Be empathetic to visitor concerns, and be able to offer effective solutions to complaints and potential confrontational situations and escalate and delegate as needs be.

Skills

2 – 4+ years’ experience in similar roles as well as:

• High school diploma or relevant equivalent
• Strong customer service and leadership skills
• Know how to delegate tasks, speak clearly, write legibly, perform high-level calculations and work well with other employees
• Sufficient abilities to utilize common IT programmes in order to organize staff management
• Bilingual (English and Arabic)
• Able to apply common sense when performing duties and follow written and oral instructions
• Demonstrate sufficient knowledge and professional disciplines to run a multidisciplinary team
• Obtain extensive knowledge of the Expo City Dubai (previously Expo 2020 Dubai) venues, offerings, and activities
• Creative with finding solutions and anticipating visitors’ needs to enhance special experience.