Ennovatech Solutions FZ LLC Hiring for Application Support Engineer Job at Dubai Full Time

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Track issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports

Job Type: Full-time

Salary: AED3,500.00 – AED4,500.00 per month