Emirates NBD Hiring for Customer Relationship Officer – Abu Dhabi at أبو ظبي Full Time

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:
– Ensure closure of all service requests for the tagged customers within the defined TAT
– Provide end to end customer service to PRB customers as per bank TAT’s.
– Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
– Handle all requests as per new branch model rolled out.
– Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints.
– Address customer complaints & provide First Contact Resolution wherever possible
– Ensure end to end follow up till the customer complaint is resolved and escalate when necessary.
– Follow-up with customer post complaint resolution ensuring customer experience.
– Inform customers of delays, if any, for their complaints raised with the bank
– Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
– Continuous follow-up with RM’s and internal teams for documentation and other requirements to close customer’s concern
– Adherence to applicable policies & procedures to safeguard bank’s interests.
– Report discrepancies to management.
– Ensure cross sell to each PRB customer.
– Ensure no PRB customers have less than 5 products with the bank.

Job Skills & Qualifications:
– High School /Diploma Degree in relevant field
– Relevant experience in related/similar job (over 2-10 years)
– UAE National with Family Book

What we offer you:
– Competitive salary package
– Strong emphasis on work-life balance and wellbeing across the bank
– World-class Learning & Development platform and career development
– Generous annual leave entitlement and Private Healthcare
– Preferential banking facilities for employees