Description Emerson Lifecycle Services provides customers with the expertise, technology and processes that can help our customers to operate safely, improve asset reliability and optimize process capabilities. Our maintenance services keep customer plants operating safely, consistently and economically. At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We take pride in the people who make Emerson great. We believe that bringing together forward-thinking and enthusiastic people from a variety of backgrounds and cultures promotes the birth of new insights and high energy levels. We are thrilled to be looking for the next talented individual who will join our world-class team! Taking on an operational role of Service Manager for Qatar and Kuwait, the task will be to grow the Lifecycle Services Operations Business across the region. This includes driving implementation of Emerson HSE policies and procedures, improving Customer Satisfaction and actively engaging in resolving Customer issues. This role will own the Middle East & Africa Systems & Software Sales budget for Qatar and Kuwait and needs to closely collaborate with all sales channels to understand orders forecast and profile to provide accurate sales forecasts. Responsibilities Driving Safety Awareness with Service Engineers and other members of the Lifecycle Services teams in Qatar and Kuwait Service, whilst adhering and promote Emerson’s HSE policies and procedures. Focusing on improvement of Customer Satisfaction. Continuously assessing Customer Satisfaction for performed Services and delivered Products to ensure customer feedback is reviewed and actioned. Developing and managing the Lifecycle Services organization in Qatar and Kuwait. Ensuring competency plans are in place for service engineers based on business forecast and profile and engineers’ interests in the team. Taking ownership of customers issues and follow problems through to resolution (especially escalations and critical issues). Owning responsibility for passing SMO Audits and Facility Tiering Certification according to Global SMO standards. Driving adoption of tools and Perfect Execution initiatives for Qatar and Kuwait team. Scheduling assignments for the Service Engineers and ensuring successful delivery of field jobs compliant to service execution process and standards. Reporting monthly results on agreed metrics to MEA Operations Leader. Supporting sales with Simulation and Control and Operator Performance opportunities development and pursuits in the region, acting as Subject Matter Expert for 20% of his/her time.
Graduate Engineer with 10+ Years of successful track record as Service Engineer/Application Engineer in the Process Automation Industry. Knowledge and experience of automation and control systems in the Process Automation Industry Awareness of the industry’s latest technology trends and applications Previous experience in resource management (5+ operations resources) WHY EMERSON? Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs
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Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .