du Hiring for IT Technical Support Engineer at الإمارات العربية المتحدة Full Time

Key Accountabilities
– Provides EITC users with first and second level of desktop technical support.
– Responds to calls coming into the service desk and assist by providing a first line and second line service support for handling problems.
– Ensures that a clear understanding of the problem is obtained to enable speedy first line problem solving or escalation to the appropriate area and level of expertise.
– Maintains accurate and comprehensive logging records of all problem calls for statistical analysis.
– Follows up on the escalation process to ensure that service standards in terms of quality and response times are met or exceeded.
– Develops and maintains a deep technical understanding of all hardware and software applications in use across the EITC business environment to have the necessary capacity to provide troubleshooting support.
– Installs, maintains, and troubleshoot desktop hardware and software, including computers, laptops, printers, network devices and POS peripherals.
– Ensure safeguarding the IT Desktop Infrastructure environment and ensuring all policies, procedures, and standards are being followed.
– Provide onsite and remote desktop technical assistance and support to all EITC users spread geographically.
– Work and supports company projects as required and meets all expectations for accuracy, completeness, and timely work.
– Prepares and maintains documentation, technical reports, and provides follow up.
– status on activities and tasks assigned.
– Works with other technical support specialists and team members to ensure optimum desktop network environment performance, security, and availability.
– Provides technical advice, support, and assistance involving the technical support Operation.
– Resolve problems and issues in an effort to minimize user downtime.
– Performs other duties as assigned.
Qualifications, experience and Skills
Qualifications
– Associate degree or Diploma in Computer Science or Information Systems or any other related education
– A+, MCSE, or other technical certification preferred.
– ITIL preferred.
Experience
– At least three years’ experience in providing desktop technical support in Windows and multi-platform networking environment.
– At least three years’ experience maintaining and supporting a desktop environment spread geographically in large scale wide and local area networks.
– At least three years’ experience configuring and installing desktop network systems and Devices.
Skills
– Solid experience working, supporting, and troubleshooting desktop hardware.
– Solid experience supporting large scale desktop network environments spread geographically.
– Solid Windows platform desktop technical support skills and experience.
– Solid skills and experience working, supporting, and troubleshooting desktop network Environments.
– Fully capable of assisting others in a variety of information technology systems topics and in all levels of desktop technical support environment.
– UAE Driving License with car.