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Doner House Hiring for Guest Relation Executive at Kuwait City, Kuwait Full Time
- Company: Doner House
- Employment Type: Full Time
- Education Level: Diploma
- Salary: GBP 9,000 – 9,999
- Job Type: Hospitality, Hotel
Job Summary
The main duties and responsibilities of this role
- To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room.
- To open the restaurant for business at the prescribed time each shift.
- To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
- To pick up the daily menus and insert them properly in their covers.
- To inspect every menu and list to ensure their immaculate condition and appearance.
- To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
- To assign seating taking into account service standards.
- To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
- To maintain a station chart and cover count for the restaurant.
- To be fully capable of working with open table system
- To ensure each guest receives the highest quality of service.
- To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
- To handle guests without reservations or those waiting for others to join them.
- To handle lost and found items.
- To seat reservations promptly at a table pre-set for the number in the party.
- To check guest’s coats or packages when necessary.
- To address guests by name whenever possible.
- To address guest dissatisfaction immediately and inform the manager of the action taken.
- To anticipate the needs of guests while scanning the room constantly.
- To have in-depth knowledge about the hotels POS system.
- To respond properly in any hotel emergency or safety situation.
- To perform other tasks or projects as assigned by hotel management.
- To identify potential problems and ask for assistance before breakdown occurs.
- To provide lateral service within the hotel whenever needed.
About you
The ideal candidate for this position will have the following experience and qualifications:
- High School Diploma
- Experience in similar positions in the Middle East
- Demonstrated experience working in a high volume, high pressure environment
- Experience working in the hospitality or other customer service related industry.
- Administrative skills, able to multi-task and meet deadlines
- Strong verbal and written English language skills
About the Benefits
This position offers a highly competitive salary and package which includes:
Basic salary, incentives plan, housing, flight ticket allowance to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation.