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DHL Express Hiring for MERN KSA Manager at الظهران Full Time
(22003XU)
Saudi Arabia-Eastern Province-Dharan | Full-time | Permanent | Flexible Working Times
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
- Job Purpose
Primary accountability for the day-to-day ME road network operations on a 24hr x 7 day per a week basis. This includes responsibility for the management & development of International road network operations.
- Principal Accountabilities
- Primary accountability for all KSA based road network operations and resources, providing road line haul solutions to the Middle East Country entities.
- To control and direct operational road network resources whilst maintaining strict budgetary control as directed by the M.E. Road Network Manager.
- To direct and implement new routing developments as per the agreed Middle East strategic business plan, within agreed budgetary constraints.
- To ensure the timely dispatch and arrival of all scheduled and ad-hoq vehicle movements within MERN covered territories with primary emphasis on the control and development of sector specific transit times.
- To develop initiatives to improve efficiency and quality throughout the operations team.
- To set clear and concise performance standards and objectives for the operations team including specific individual key objectives in line with the business and departmental key performance indicators.
- To maintain operational and financial data and produce accurate analysis and operational improvements for the M. E. Road Network Department.
- To implement a strategic maintenance contingency plan in line with the Middle East operational and supplier fleet upgrade plan.
- To develop and manage subcontracted line haul suppliers maintaining strict operation and budgetary control, as in line with business objectives set by the Middle East Road Network Manager.
- To manage and ensure strict compliance of security and safety procedures and regulations to ensure road operations comply with DHL’s international and local standards.
- To uphold, analyze & improve current ISO 9002 & ISO 14000 procedures within the scope of the Network operational requirements.
- To ensure the enforcement of the road specific M.E. dangerous Goods Procedures.
- To act as the primary road network interface for BAH in accordance with network and country requirements.
- Primary accountability for the management of international and domestic backhaul opportunities on road network line haul.
- To proactively liaise with the DHL KSA Customs, Gateways, Operations, KSA SMT, KSA Commercial team and other MERN OPS managers, ensuring the continuous development of DHL’s road service capabilities within KSA.
- To ensure all loads are appropriately packaged and palletized / containerized (thus reducing shipment damage during transit) by proactively liaising with the country MERN ground operations team.
- To proactively liaise with your Countries Operations team to improve shipment TT in line with OPMS Transit Time schedules.
- Ensure full NMIV (Network Movement Integrated View) compliance in accordance with network and country requirements and any other tools used or to be implemented in MERN
- Build & Maintain a Day to Day working relationship with the BAH HUB, KFIA Team and other KSA service centers to smoothly integrate the Road Network with Hub & Air Network activities.
- Support MERN to open new lanes, products and solutions in collaborations with all relevant stakeholders.
- To implement and create initiatives related to DP DHL Go Green vision and set measurable target to achieve.
- Nature and ScopeContext
The M. E. Road Network provides a comprehensive international road transport service to each of the GCC countries on a 24 hour, 365 day per year basis. This requires close co-operation with both the customs authorities and DHL entities in each of the respective countries, along with the management and development of multi-cultural reporting team.
- Reporting Relationships
Reports to the Road Network Manager, MENAT
- Problem Solving
There are two principal areas of problem solving:
1) Directing M. E. Road Network operational resources to network requirements, whilst providing optimal performance & efficiency within agreed financial targets, particularly for backhaul opportunities.
2) The establishment and implementation of clear operational Kip’s and the subsequent management to those targets in consideration of both DHL and subcontracted line haul.
Decision Making
Daily and weekly application of operational resources and requirements, in line with customer requirements and business and cost control measures.
Planning and Organization
Direct control and planning of current and new international and domestic road sectors, on a weekly and monthly basis to ensure resources meet scheduled & ad-hoq M. E. Road Network requirements.
- Job Challenge
The primary challenge is to provide 100% uplift capability in accordance with customer requirements whilst maintaining optimal transit time & cost performance across the M. E. Road Network. The second challenge relates to the accountability & efficient utilization of all back-load capacity in/out of KSA through the liaison with in country commercial functions…
YOUR TASKS:
- Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
- Focus is on delivering Customer Satisfaction by leveraging the organization’s network and ensuring all stakeholders are engaged.
- Develop proposals and sales plans that support increased sales from targeted prospects.
Work Experience
- 5 years experience within an operations management role.
- Proven analytical skills.
- Working knowledge of GSOP procedures.
- Knowledge of DHL products and services and the international logistics industry.
- Excellent PC and Microsoft Office suite competence.
- Understanding of dangerous good policies and procedures.
- National and International Certificate of Professional Competence (CPC / ICPC).
Competencies
- Initiative
- Analysis
- Decision Making
- Planning and Organizing
- Communication
- Influence
- Analysis
- Presentation Skills
- Team Work
- Building and Leading teams
- Developing People
- Customer Orientation
- DHL Knowledge
- Negotiation skill
- Ability to handle stress & meet deadlines
Dimensions
- Managing locally leased vehicles.
- Subcontracted fleet averaging 220 vehicles in normal operating conditions.
- Approximate movement of 2 million kg per month.
- Operating budget of $1 million.
- Staff between 2 team leaders, 6 warehouse operators
Posting Legal Entity SNAS Postal Est.