Dhaman Kuwait Hiring for Technical Application Support Analyst Full Time

• Troubleshoot of basic to intermediate Application Support.

• Perform root causes analysis of application errors and escalating serious concerns to the 2nd level support.

• Provide On-call technical support to application end users upon needs and requirements.

• Participate in the testing applications performance, analyze changes before deploying on production.

• Provide continuous improvement and minimize problems and complaints.

• Provide a sufficient level of technical analysis.

• Receive and log all complaints from application end users.

• Maintain, manage, and update technical system documentation, processes & procedures and recommend improvements.

• Develop/configure, test, debug, deploy and implement applications, systems and their components (forms, reports, alerts, personalization and administration, etc.).

• Write programming scripts, units & procedures.

• Identify, recommend and implement applications enhancements required.

• Participate in maintaining, controlling and optimizing applications, ensure system availability and maximum running time for end users.

• Perform applications upgrades, monitor the performance, reliability & functionality of upgraded business applications.

Skills