Scope of the Role:
Supports the Operation and Brand Manager in all aspects of training. Communicates training priorities to Operations Manager / Brand Manager.
Accountabilities & Responsibilities:
Training & Development:
· Conducts presentations related to the Brand
· Desired Competencies for position
· Conducts/develops modules for new employees and for on-going development
· Assists in identification of Certified Training Stores
Management Development:
· Conducts Brand orientations for new employees
· MIT evaluation follow up / progress
· Work at least 1 “Open” shift with an MIT during training
· Tracks feedback & MIT program development
· Develops modules for management development
· Conduct certifications
· RGM Development Handbook
· Teaches and updates ServSafe classes / database on renewals
· Assists with GM and Asst. Manager conferences
· Develops & delivers modules for managers (ie: RGM, RSM )
· Receives all complaints for the Brand
· Management interviews when necessary
Employee Development:
· Conducts Trainer Certifications when needed
· Develops & assists new Managers.
· Assists with Team Leader conference
· Maintains Trainer Status.
Openings:
· Assists with preparation of team lists for openings
· Assesses performance of Team Leaders – give evaluations
· Develops and prepares trainers for opening
· Performs duties as needed in the operations
· Gives “First Timers” meetings and reviews Culture Test before an opening
· Assist Ops Manager in interviewing & sign off for new team members
Job Types: Full-time, Permanent
Application Question(s):