CX Customer Experience Hiring for GSS MN S Deploy PdM Specialist at Oman Full Time

Deploy PdM specialist

(GSS MN S)

 

MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:

Key tasks

External to GSS MN S

 

• Understand Deploy Services requirements in customer tenders (Request for Proposals i.e. RFPs) and define Services scope.
• Prepare Deploy Services sales proposal as response to customer tenders.
• Define and document technical customer solution, respond to technical sections of tenders, and prepare costing
• Responsible for developing sales cases during sales phase as per Market requirements
• Ensuring efficient scoping and costing and lucrative value proposition creation and communication to stakeholders.
• Proactively assists on engagement with customers regarding Nokia solutions that require consulting-led approach
• Acts as a business level contact towards Customer and sales organization.
• Responsible for scoping and cost analysis, estimation and benchmarking.
• Performs risk analysis of the proposed solution. Acts as key bridge between sales and delivery phase to identify and manage risks and assure customer satisfaction.
• Provide inputs for services margin during negotiations with a clear value-based pricing rationale.
• Provides relevant service documentation in customer solution creation and negotiation
• Provides handover deliverables as part of PTA
• Involved in Cost approval review process

 

 

Internal to GSS MN-S

 

• • GSS MN-S Portfolio understanding and imparting the knowledge to the GSS MN S members
  • Understanding of Telecom implementation, installation material and project management
• Manages quality and value by utilizing Nokia’s deep expertise, resources and intellectual capital to realize high customer value and delight.
• Builds subject matter expertise on own solution area.
• Shares and re-uses knowledge in own Business and cross Services
• Provides feedback to global Line of Business on opportunities for new and improved solutions.
• Participates in own Business internal development.

• Supports colleagues by providing feedback and coaching.
  • Checks on Process adherence by GSS MN-S while handling case requests

 

 

 

REQUIREMENTS:

Competencies:

• Services Product Management
• Service Solutioning
• Knowledge of RAN/Microwave/OSS
• Experience in project deployment/field experience
• Customer Business Understanding
• Customer Handling
• Processes and Tools
• Risk management
• Cost & Profitability
• Solution Selling
• Bid capability
  • Flexible to work in different time zones to support APJ, EUR, IND, MEA, LAT and NAM markets

 

Education background:

B. E/ B Tech/ Masters in Electronics/Communication/Electrical/Telcom/IT

Experience of 8–12 years actively involved in Telco/IT project planning/implementation

 

PERSONAL ATTRIBUTES:

• Positive Attitude
• Customer focus
• Serving mindset
• Team player
• Delivering Quality and Results
• Learning and Discovering
• Innovation oriented
• Applying Understanding, Knowledge & Expertise

Additional Information