Crowne Plaza Hotels & Resorts Hiring for F&B Host/Hostess – Crowne Plaza Resort Salalah Job at Salalah Full Time

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards and responding to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Your day-to-day:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
  • Ensure restaurant operating equipment is clean and in working order.
  • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
  • Welcoming guests to the Restaurant, by using the Restaurant name.
  • Inquiring if they have a reservation and noting it in the reservation book if they do.
  • Create a reservation for them with their dining preferences if they do not and note it in the reservation book.
  • Being attentive to guest requests.
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
• Take telephone bookings and document them in the Reservation book according to restaurant standards.
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
• Maintain responsibility for the cleanliness of hostess stations.
• Maintain responsibility for the cleanliness of all menus.
• Assist with beverage service.
• Assist with food service.
• Maintain detailed knowledge of the menu, including daily specials.
• Ensure tables are cleared quietly and efficiently.
• Carry food and beverage trays in a safe manner to minimize breakages.
• Complete tasks accurately and clearly.
• Maintain current information on all general activities of the hotel.

What we need from you:

• High school diploma or GED.
• An associate’s degree, diploma, or certification in Hotel Management is advantageous.
• 1 to 2 years of experience in a similar role.
• Previous experience in a 5-star hotel.
• Fluency in English (Written and Spoken).
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Able to safely lift and easily maneuver trays of food when necessary.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.