Crown Hiring for Front office manager at Manama, Manama, Bahrain Full Time

Our Crown Hotel is looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.

.Minimum Qualification: HND
.Experience Level: Entry level
.Experience Length: 2 years

Job Description/Requirements

Responsibilities:

.Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
.Train, supervise, and support office staff, including receptionists, security guards, and call center agents
.Schedule shifts
.Ensure timely and accurate customer service
.Handle complaints and specific customers’ requests
.Troubleshoot emergencies
.Monitor stock and order office supplies
.Ensure proper mail distribution
.Prepare and monitor office budget
.Keep updated records of office expenses and costs
.Ensure the company’s policies and security requirements are met

Requirements:

.Proven work experience as a Front desk manager or Reception manager
.Minimum academic qualification of HND/BSC
.Hands-on experience with office machines (e.g. machines and printers)
.Thorough knowledge of customer service, office management, and basic bookkeeping procedures
.Proficiency in English (oral and written)
.Solid knowledge of MS Office, particularly Excel and Word
.Excellent communication and people skills
.Good organizational and multitasking abilities
.Problem-solving skills

Interested applicants should have passports and be ready to travel.