The hotel reservation agents is to be responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. And might also use records to follow up with previous customers to encourage them to book another stay at the hotel.
Reservation Sales Agent Duties and Responsibilities;
.Provide Information to Customers. Reservation sales agents help customers at hotels, car rental .facilities, airlines, travel agencies, and resorts.
.Make Reservations.
.Handle Customer Complaints.
.Sell Products and Services.
.Process Payments and Refunds.