The hotel reservation agents is to be responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. And might also use records to follow up with previous customers to encourage them to book another stay at the hotel.
Reservation Sales Agent Duties and Responsibilities;
.Provide Information to Customers. Reservation sales agents help customers at hotels, car rental .facilities, airlines, travel agencies, and resorts.
.Handle Customer Complaints.
.Sell Products and Services.
.Process Payments and Refunds.