Control Done Hiring for Technical Support Representative Job at Multān Full Time

We are seeking an experienced and motivated Technical Support Representative to join our team. The ideal candidate will have a strong understanding of technical support, excellent communication skills, and the ability to provide exceptional customer service.

Key Skills and Requirements:

• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to handle technical queries effectively.
• Patience and the ability to remain calm in high-pressure situations.
• Strong time management skills, with the ability to manage multiple chats simultaneously.
• A willingness to learn and adapt to new technologies and processes.
• Effective decision-making skills and attention to detail.
• A positive attitude and a customer-focused approach.

Key Responsibilities:

• Provide technical support to customers via chat.
• Troubleshoot technical issues and provide effective solutions.
• Build rapport with customers and provide exceptional customer service.
• Continuously learn and adapt to new technologies and processes.
• Manage multiple chats and prioritize tasks effectively.
• Follow established procedures and guidelines to ensure a consistent customer experience.
• Work in a strict check and balance environment.

Qualifications:

• Previous technical support or customer service experience is a plus.
• Good vocabulary and communication skills.
• Comfortable working 6 months straight.

We have a culture that rewards hardwork. If you are passionate about providing exceptional customer service and have a strong understanding of technical support, we want to hear from you! Apply now to join our team.

Job Type: Full-time

Salary: From Rs35,000.00 per month

Ability to commute/relocate:

• Multan: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Shift availability:

• Overnight Shift (Required)