Citigroup Hiring for O&t Head Kuwait / Tts Client Operations Head Full Time

Job Description

Job Purpose: The position covers ICG O&T and Enterprise O&T functions and will be responsible for leading & managing approx. 15 Staff. The holder of this job will be a member of the MEA O&T Senior Leadership Team, the Kuwait Franchise Management team and will interact with various business seniors at country, cluster and regional level. The position will include oversight of all of Citi’s O&T operations in the Kuwait Franchise. Leadership and Management of all Operations and Technology functions, including oversight of Technology and all Enterprise O&T Functions in the Kuwait Franchise. Responsible for performance and development of all department/unit heads within Kuwait Franchise, ensuring the focus on resource / capacity management, people development and team building to prepare successful pipelines for their functions/products. Accountable for working with all department/unit heads, team leaders and employees in O&T areas as well as non-O&T areas to ensure successful Regulatory and Audit reviews within the Kuwait Franchise, ensuring full O&T Compliance with local policies and regulations. Maintaining close and successful interaction with local Regulators, Central Bank, Governments and Auditors Develop, manage and sustain overall Operations and Technology in the Kuwait Franchise aligned with the business objectives and strategies. Maintain robust and complete oversight and ongoing monitoring of all core processes done in-country or that are outsourced or offshored. Responsible for identifying issues and resolving them proactively, resolving escalations within Kuwait Franchise to ensure safety & soundness as well as high quality of services and client experience. Driving expense budget and other financials and metrics across O&T to achieve strategic targets set Will be responsible to develop and foster a robust, highly control focused environment. Will also be responsible for ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout the group, to enable a control and result focused outlook

Collaborate with peers and country management in designing and implementing programs to improve client satisfaction, operational efficiency and team effectiveness The position will include oversight of all of Citi’s O&T operations in the Kuwait Franchise. The function provides the leadership to ensure that; Kuwait Franchise and its leadership receives the O&T support and partnership that is required to deliver its goals and strategies. Citi’s O&T organization in the Kuwait Franchise delivers effective, productive and safer services at a competitive cost and in a manner that is consistent with supervisory requirements, Citi’s policies and local regulations. O&T’s global and regional strategies are implemented in the country. Regulatory engagement in a complex environment which mandate for the O&T Head to be actively involved in all local regulatory relationships, risk management and internal controls to ensure compliance with all Regulatory requirements in the Country

Kuwait O&T works on an outsourced model and is primarily outsourced into different CSCs (like Poland, Hungary, Ireland, India) and other 3rd party service providers. Key Responsibilities: Effectively leading and managing all O&T functions/in-country coordination of Ops, Tech and any shared services. Manage close working relationship with all Kuwait franchise business and product partners to provide direction from O&T perspective, to ensure adequate operational support across the franchise, in line with business strategy & objectives and with EMEA O&T goals. Manage effective relationships with local market partners / institutions (eg. Regulators, Governments, Cash Clearing house, Central Bank, Securities Clearing and settlement etc) and participate in professional forums (local Banks Associations), in O&T related strategic discussions and programs /projects implementation locally. Accountable for delivering local Regulatory reporting and the Regulatory control matrix (RCM) including, identifying and implementing all changes to laws/new regulatory requirements related to business area and that the branches are run within legal and regulatory guidelines, including internal policies and procedures. Support the delivery of high quality customer service through O&T processes and platforms that are reflected in high client satisfaction. Drive the digitization & Client empowerment agenda Accountable for the delivery of O&T initiatives /projects and active contribution to business driven projects. Lead & coordinate all O&T functions (TTS Ops, Direct Clearing and Custody Ops, S&B Ops, Enterprise Operations & Technology, Controls, COB, Information Security ), including oversight of outsourced / offshored processes, with a focus on improved efficiency and quality. Ensuring that both local and outsourced processes are well controlled, ensuring safety and soundness of the country operations in partnership with regional teams, EMEA CSCs and service providers. Coordinate outsourced / offshored services from a control, quality and cost perspective in line with Outsourcing Governance Policy & Regulatory requirements. Maintain a strong control and compliance environment, focus to reduce operational risk; management of the O&T GRC; satisfactory audit ratings and contribution to successful audits for franchise and partner businesses; identification and addressing O&T issues timely and completely through CAPs. Active participation in Country governance committees such as (but not limited to) BRCC, ExCo, CCC and proactively escalate any potential franchise issues. Managing Production Support and Infrastructure Support oversight to a high standard. Train and develop the O&T team to build a team of high morale, ethics and professionalism; focus on talent development and retention, engagement, diversity, proper capacity in line with business needs; create a working environment of meritocracy and team spirit that can be measured through VOE results. Ensure effective management and coordinate O&T to meet business needs and capacity requirements Leading and guiding the efforts of O&T team in the country in exploring and developing key best practice themes within O&T such as straight-through-processing, outsourcing, leveraging organizational resources within and outside O&T to drive and implement those themes. Accountable for minimising operating losses & Potential Loss events through proactive issue identification and mitigation. Actively review financials, support country financial and resource goals and actively deliver on O&T expenses and FTE within budget. Define an effective Crisis Management and ensure that the COB plan is timely maintained and tested Accountable for addressing and resolving escalations from the market in the Kuwait Development of the succession planning for their successor and their two downs. Responsible for cascading of communications from regional and Kuwait franchise heads to the O&T team making sure there is awareness and countries are well informed. Also supporting escalating needs of the countries to regional partners Maintain extensive accountability from a legal vehicle and country O&T perspective Work closely with Regional & Cluster leads to ensure alignment of both local and regional strategies for both businesses and functions. Responsible for alignment and local execution of Global / Regional initiatives Create and lead a metric driven O&T unit

Job Family Group: Operations – Transaction Services

Job Family:Cash Management

Time Type:

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