Cigna Health and Life Insurance Company Hiring for Global Broker Sales and Support Manager at Dubai Full Time

Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.

We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

Cigna International’s Global Individual Health (GIH) business is a leader in providing international health insurance to expatriates and other globally mobile individuals.

The Position:

We are seeking an individual with the capability to lead our global Broker Sales and Support Teams.

As Global Broker Sales and Support Manager, the successful candidate will lead our global Broker Sales and Support Teams (BSST), with teams based in Glasgow, Scotland and in the DIFC in Dubai. The main purpose of the role is to coach and develop the team to ensure that the annual broker sales and support targets are achieved in alignment with regulatory requirements as well as maintaining Cigna’s focus on Broker centricity and overall efficiency. The candidate will need full flexibility to support the business needs over a 24-hour day from Monday – Friday in peak times and taking into account different time zones and sales regions.

The successful candidate will be a strong leader, with experience working globally within a Telesales Environment and with a culturally diverse team.

Position Responsibilities

• With thorough understanding on the GIH sales strategy, design and deliver an effective broker centric support model for brokers globally
• Lead both GIH Broker Sales and Support Teams in Glasgow and the DIFC , including a geographically diverse team, to ensure delivery of all key objectives
• Ensure all distribution channels are selling in accordance with regulatory and business guideline
• Achieve sales, service and retention targets pre-determined by management and set appropriate team metrics
• Provide sales monthly reporting to evidence and report on performance versus set targets to facilitate insights-driven decisions by GIH sales leadership
• Represent all distribution channels in the design of operating models and sales processes pertaining to new market development projects, new product launches, and any in market regulatory changes that may be advised by the business from time to time
• Implementing and training documented sales and support processes across the broker sales channel in accordance with FCA, DFSA and any other regulatory requirements, to ensure appropriateness of sale
• Oversee the global broker registration and license process for new and existing brokers
• To ensure broker representatives are appropriately trained to ensure appropriateness of selling to meet customer needs and demands
• Coach Broker Sales & Service managers on every aspect of their job
• Be able to create and analyse reports to spot trends and help manage the business
• Lead, develop, motivate and performance manage staff including undertaking monthly 121 reviews, midterm and yearly reviews of staff in support of people development agenda
• Recruit and train new staff in line with business demands
• Ensure broker sales are conducted with integrity and customers are treated fairly at all times
• To develop effective relationships and communications with external brokers and business development managers to ensure a seamless delivery of service. Actively encourage all team members to do likewise.
• Maintain accurate records and files as required
• Identify and implement process improvements

Skills and Experience

The suitable candidate must be able to demonstrate strong experience in the following areas:

• Prior management experience in a global health organisation and in a Telesales environment
• Prior experience of working with intermediaries and/or Third parties ideally in the Financial Services sector
• Excellent organisational skills
• Experience in global medical insurance sales
• Strong B2B focus with ability to identify and solve problems
• Excellent interpersonal skills
• Ability to exercise judgement
• The ability to work well in a team environment
• Ability to identify and manage complex problems
• Sound analytical skills and ability to focus on detail
• Experience and deep knowledge of working in a regulated environment
• Excellent oral and written communication skills
• Self-motivated with confidence to use own initiative and to innovate.
• Proven track-record of meeting customer needs within a fast-paced service industry.
• Experience in developing and motivating high performing teams and individuals.
• Experience in developing, documenting and continuously improving process and procedure
• Define and deliver initiatives and projects that deliver performance, financial, efficiency or broker centricity enhancements.
• Deep knowledge of a complex suite of products

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.