Chanel Hiring for UX Designer Senior H/F at Sur Full Time

Your role @ Chanel

Chanel.com is the global CHANEL website for all Divisions and Regions, deployed in 60 markets. Fully redesigned and reengineered since 2016 by a team of 200 people, onshore and offshore.

Its reason for being is to offer customers an experience, to tell stories creating desirability, to create a sense of exclusivity which enhance the image of the Brand. Chanel.com offers a rich range of online and omni-channel services, providing extended personalization capabilities, showcasing several collections and product categories, while ensuring brand consistency, seamless client journeys and presenting key values and principles of the brand and the company.  

The Integrated Platform Team (IPT) is the team that builds and maintains Chanel.com for the Corporate and the three CHANEL divisions (Fashion, Perfume & Beauty, Watches & Fine Jewelry) and that develops, in addition, various transversal services from multiple platforms (Chanel.com, applications, Call Centers, etc.).

Within IPT, the Senior UX Designer Senior (M/F) will more specifically integrate the « Corporate WebDesign» service.

Directly reporting to the Web Design Manager, he/she will take part in gathering requirements, identifying results, creating user journeys and wireframes.

The impact you can create at Chanel

• Play a transformative role in the Global User Experience of the chanel.com website
• Offer a key contribution in the conception of features and e-services
• Work with other team members to turn insights into real digital products

Your main missions

4 main missions:

• Simplification

Understand and improve the client / user experience. A strong and efficient collaborative work with other designers, product, data, SEO, accessibility and senior stakeholders to design strategic, evidence-based, client-centered features.

• Uniqueness

Collaborate to provide internal teams and the end users with a unique human-centered experience, helping to create a easy to use, best in class and inclusive product.

• Consistency

Participate to create a cross market, cross touchpoints consistent experience. A proficient and creative use of the design system is a key asset. Help to improve the design system and their usages. Review and audit existing pages and products.

• Improvement

Work with product, tech and markets to improve features and e-services.

You are energized by

• Being immersed in a dynamic, innovative, and learning environment, where creation and people are at the heart of the concerns
• Transforming complex business requirements into simple, elegant solutions 
• Presenting and continuously improving your work.

What you will bring

• Your experience in using user research, data and test and learn methodologies
• An open minded and collaborative approach

Requirements

• ~ 7 years’ experience in related fields
• Senior level experience as a UX designer and strategist. Luxury brands experience is a plus
• Experience of Web Accessibility W3C 
• Proficiency in Figma
• Proficiency in English and French (oral and written communication)

Leveraging your unique experiences, Chanel will enable you to

• Be a key partner for the entire Design team, as well as the Product team, and many internal partners within Global, Corporate services and regions.
• Collaborate with many internal partners at Global, Corporate and Regional levels

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.