Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked – armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded In 2012, Callsign’s mission has been to make Digital Identity simple and secure for everyone and everything. In that time, we’ve grown to over 200 employees, opened offices in Singapore and Abu Dhabi, been recognised as a WEF Global Innovator and our technology is being used by many of the world’s leading financial institutions to keep millions of consumers safe. But we aren’t stopping here. The identity revolution has only just begun, and we are looking to hire the brightest and inquisitive minds to help us make every web, mobile and physical Interaction seamless and secure. If this sounds like you, lets chat
Account Director Role Description The Client Account Management team within Callsign is an integral part of the companys vision to become a fundamental pillar of digital identification within Financial Services, and beyond. The team ensures that there is a seamless experience for clients as they engage with Callsign, and it aims to see that expectations are continually exceeded and that Callsign is the supplier of choice within the field. The Account Director will be senior role within the team, overseeing existing, and emerging client accounts. The Account Director be accountable for all activity related to a specific client account, or number of client accounts. This will be to ensure successful delivery of products into the organisation, continued engagement with clients across all levels (from c-suite down), and drive Callsign to deepen its relationships, and expand its footprint, with clients. The role holder will need to be able to engage with and build deep relationships with stakeholders of different levels and areas of expertise. Also, when necessary, they will need to be on-site at the client. The role will require the ability to be adaptable to changing environments, different personalities and evolving client requirements. However, the role holder will also need to be able to engage in challenging conversations with clients to prevent scope creep and slippages to delivery commitments. Additionally, relationships will need to be built within Callsign (e.g. with the Sales, Technology and Support functions) to understand the client pipeline, current product suite, service offerings and the future product/service roadmap. Whilst the role itself does not require deep technical knowledge, the role holder must be able to understand Callsigns product suite to a sufficient technical level, in order that they are able to have meaningful conversations with clients. A recognition of the correct point at which to introduce technical colleagues into conversations will be vital to the success of the role. The role holder will be expected to have a strong commercial appreciation and experience of managing budgets. A key aspect of the role will be identification of possible opportunities that might arise through engaging with clients, and the ability to convert these into revenue streams. The role holder must be well organised, be experienced in senior stakeholder management, have excellent attention to detail and be always willing to take responsibility for seeing items through to conclusion (even if they may be unfamiliar, or new). They will need to be a self-starter, eager to learn and comfortable working within unstructured environments (in order to introduce structure as required).
Requirements Financial Services experience. Particularly Retail or Commercial banking. Significant senior stakeholder management experience, up to and including c-suite (especially working across multiple and varied teams / departments). Strong experience of managing teams, physical and virtual, of varied sizes and skills. Project management skills (e.g. project planning/tracking, RAID management etc.). Strong project delivery experience. Experience of supplier management activities (e.g. invoicing, SLA management, contract negotiations etc.). Excellent time management and personal organisation. Excellent oral, written and presentation skills. Strong Microsoft Excel and Microsoft PowerPoint skills. Client account management and commercial proposition experience. Team player, able to work with and adapt to different personality types. Additional Skills for the Role (not mandatory, but nice to have) Recognised project management accreditation (e.g. APMP, PRINCE2 etc.). Experience within Digital Transformation, Fraud or Cyber Security. Experience of identification and verification technologies. Experience of working with Salesforce.com. Involvement in business development activities.