The ideal candidate will join the Human Resources team and support the overall execution of training and development programs to brand standards for store operations & support team.
Responsibilities:
· In consultation with brand and support teams, identify key focus areas for product, brand awareness and corporate training.
· Develop content of programs to meet the needs of the Brands and the Departments.
· Develop a training schedule to meet the identified needs and ensure consistency of approach across all brands.
· Take every opportunity to assist in monitoring / supporting store employees’ product awareness, and to participate in operations field coaching or briefings with the aim of developing strong brand identity.
· Based on brand needs, source appropriate training courses and materials suitable for implementation.
· Decide upon use of training techniques to present information, promote participative learning and transfer knowledge / skills.
· Evaluate and monitor effectiveness of brand training.
· Measure evaluation of training delivery. Provide reports to substantiate professional standards are maintained.
· Deliver ‘classroom’ and “on the job” training activities to all levels of store employees in order to develop required levels of product knowledge/ handling and raise brand awareness.
· Participate in the development of the Training budget as required.
· Lead the In – Store Training Specialists to effectively execute all training plans.
Skills
Qualifications· Bachelor’s degree in Hospitality, Human Resources, Business Administration or equivalent.· Relevant work experience as a Training Specialist/ Manager.· Store Operations experience is advantageous.· Experience in training program design.· Excellent communication and presentation skills.· Knowledge of various computer software programs (MS Office, restaurant management software, POS). Mid-Senior level
Job Details
Job Location
Kuwait
Company Industry
Catering, Food Service, & Restaurant
Company Type
Employer (Private Sector)
Job Role
Training and Development
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified
Preferred Candidate
Career Level
Management
Residence Location
Oman; Qatar; Saudi Arabia
Degree
Bachelor’s degree / higher diploma