BuyZillapk Hiring for Ecommerce Customer Service Representative Job at Lahore Full Time

BuyZilla.pk is Pakistan’s leading fashion web portal. A marketplace where luxury is affordable and accessible to all. Where all authentic and original branded products are up for grabs on marked-down prices and deals which will blow the mind away! It’s the perfect one-stop-shop solution for those who love bargain shopping; with unmatched prices, an array of products to choose from all the top-notch fashion brands like Sapphire, Cross Stitch, Orient, BTW, Limelight, Royal Tag, Hush Puppies, to name a few.

We are a fast-growing marketplace in Pakistan where people are the most valuable asset. To support our continuous growth and reinforce the Marketing team we are looking for a talented eCommerce Customer Service Representative.

Main Responsibilities:

· Enhances organization reputation by providing clients with a first-class customer service experience.

· Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

· Assist clients on order-on-line

· Deal with orders in the back office and liaise with logistics

· Follow-up on orders and liaise with customers, retail, buyers, etc.

· Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

· Manage ongoing customer relationships utilizing our CRM tools

· Develop collaborative, positive working relationships with staff at our traditional boutiques

· Assist customers with after-sales service issues

· Be a primary contact for customer inquiries about our products and brand.

· Able to communicate concisely our company policies to client

· Maintain and update regular client correspondence

Job requirements:

· Familiarity with the Office Suite, Google Sheets, Knowledge Base use, & Excel.

· Minimum of 2 years’ experience in customer services, preferably in the fashion industry.

· Understanding of the Ecommerce tools

· Must be a sales-oriented person.

· Quick learner with the ability to absorb extensive information on our brand’s history, product offerings, and communications/advertising program

· Outstanding written and verbal communication skills, great phone etiquette, and elevated speech

· Proactive personality and self-motivator

· Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment

· Proven to be organized, methodical, rigorous

· Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

· Team player able to develop great relations with co-workers

Job Types: Full-time, Contract

Salary: Rs30,000.00 – Rs35,000.00 per month

Work Remotely:

• No