Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.
1- High level of customer service and professionalism:
2- Team Support:
3- Providers’ compliance:
4- Complaints management:
5- Relationship building:
6- Professional appearance and commitment.
Minimum requirement is university BS degree in business, marketing, healthcare or equivalent in related medical field.
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