Role Purpose:
Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.
Key Accountabilities:
1. High level of customer service and professionalism
2. Team Support
3. Providers’ compliance
4. Complaints management
5. Relationship building
6. Professional appearance and commitment
MIS, BA, Health Management, Health Administration, Insurance, English, And Related Majors