bp Hiring for Customer Service Representative – MEKSA Job at Dubai Full Time

The role is to assist customers with their purchases in a manner that is conducive to building long-term relationships between Castrol and its customers.

This role is operational, to reactively take and proactively manage the customer orders, ensuring that these are processed in a way that our service commitments to the customers are met.
The role manages the relevant activities of the O2C process in line with the Customer Service Agreement, manage the relevant order processing systems available in the market; responsible for back order management, complaint management and other customer facing activities as required.
An essential part of this role is to ensure that all the relevant information required to successfully execute customer orders is obtained and communicated to all relevant parties, including the Sales teams, SC, Credit Teams, Finance, and most importantly the customers.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

In this role, you will be responsible for

Customer Service representative:

• Perform all the relevant order processing, order management, including order acknowledgement and order confirmation for the customer using available tools/systems
• Handle all the complaint management activities for the market, including delivery against the SLAs defined in the Customer Service Agreement (CSA), ensuring all customer enquiries and complaints are attended and resolved
• Responsible for the customer set-up in the relevant systems in line with the customer onboarding process
• Ensure all customer master data is up-to-date, including regular review and performing data quality checks (for example: customer classification, customer contact information)
• Maintain a sound knowledge of Castrol’s products and services and the CSA Framework of customer offer, sales policies and procedures and all BP internal control policies
• Support sales in customer related matters
• Support any internal/external audits relevant as required along with the rest of the customer operations team to ensure safe, reliable and compliant operations

Applies knowledge of tools and systems to gather and integrate data from multiple sources to find the root cause of issues to solve them; Is proactive in updating/correcting any data in the system that is identified as being incorrect/incomplete; Shows a good understanding of the tools and systems available, how they operate and their strengths and limitations

Customers & Products

Business Support Group

No

No

Full time

United Arab Emirates

Entry