Bidfood Middle East Hiring for Customer Experience Specialist at مسقط مسقط عمان Full Time

Bidfood ME is one of the leading foodservice companies in the UAE and Middle East, looking for a motivated and passionate Customer Experience Specialist for Oman. The primary function is to ensure the achievement of department sales and/or volume goals focusing on strengthening, growing and maintaining customer relationships, as well as developing new business opportunities through primarily telephonic customer contact and information sharing.

Key responsibilities:

• Ensure that Customers are given the opportunity to reorder products and add orders as per the minimum delivery amount.
• Receive customer calls for placing and upselling orders, answers any inquiries pertaining to the product, orders and deliveries.
• Call customers informing them on any promotions; liquidate near expiry products; and blocked accounts.
• Submit the daily report to the Supervisor.
• Acknowledge customer complaints to be coordinated to the quality assurance for action.
• Submits daily reports to the Manager.
• Generates sales leads to be sent to the sales department.
• Send out any communication letters to all customers through fax and emails.
• Processing of Picking Slips to be entered in the system.
• Physical stocks to be verified to be available in the system before placing the any orders.
• Check updates on customer accounts.
• Returned products to be properly entered and accounted for in the system.
• Support suppliers in any requests within their scope of authority.
• Support queries from Sales and Marketing Department.

Qualifications and Skills:

• At least 2years experience in customer service, customer experience, or a related field.
• Familiarity with Customer Relationship Management (CRM) software
• Strong verbal and written communication skills
• Understanding of best practices and strategies for enhancing customer experience and engagement.
• Ability to work effectively with other departments to ensure a seamless customer experience.