Beyon Money Hiring for Senior Operations Manager at محافظة العاصمة المنامة البحرين Full Time

The objective of the role is to hire a seasoned operations manager with strong technical background in the banking operations, capabilities in coordinating a team, enhancing processes and procedures meeting best practices, and collaborate effectively with cross-functional team.

Responsibilities:

• Develop, implement, and refine operational processes to ensure smooth execution across all fintech products and services
• Identify and set up any new processes and procedures and ensure their implementation within the organization for existing and new products and services
• Identify opportunities for automation and streamline workflows to enhance efficiency and reduce costs.
• Owns and manage the daily and monthly financial reconciliations and systems
• Ensure operational readiness for any new products before their launch
• Analyze on a constant basis the department activity, policies and procedures to introduce improvements and address any gaps
• Maintain strict adherence to regulatory compliance standards and internal controls
• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers in daily inquires and issues.
• Own and manage customer engagement and back office support and interaction ensuring all agreed quality attributes are met and exceeded
• Liaise with other departments to escalate and resolve all operational and customer related issues in a timely manner
• Liaise with Senior Management team to make decisions for back office operational activities and set strategic goals
• Oversee and manage the operations team members, fostering a culture of high performance and continuous improvement
• Prepare regular operational reports for daily monitoring and monthly reporting for the senior management
• Work with the vendors to ensure processes are implemented and raise any operational issues
• Support with new program set up and changes to the existing programs for all the products
• Analyze operational data to identify trends, bottlenecks, and areas for improvement
• Lead problem-solving initiatives to address operational challenges and mitigate risks
• Develop and implement a robust business continuity plan to ensure uninterrupted operations during disruptions and holidays
• Collaborate effectively with cross-functional teams, including product, IT, and customer support

Desired Profile:

• BSc in Business Administration, Accounting, Finance or any related field
• A minimum of 7 years in operations department of a financial services entity
• A minimum of 4 years of experience in Managing Backoffice operations
• Good knowledge of financial sector products
• strong understanding of financial services regulations and compliance requirements
• Excellent analytical and problem-solving skills
• Experience in process improvement methodologies (e.g., Lean Six Sigma)
• Excellent communication, collaboration, and interpersonal skills
• Demonstration of willingness to contribute to the team beyond own immediate tasks
• Good knowledge of Microsoft Office Suite (in particular Excel and PowerPoint)