Beyon Cyber Hiring for Customer Success Manager at محافظة العاصمة المنامة البحرين Full Time

The ideal candidate will be responsible for overseeing the successful delivery of our cybersecurity projects, ensuring they are completed on time, and to the highest quality standards. This role involves close collaboration with cross-functional teams, including Security Architecture, Cyber Defense and supporting functions such as Business Administration to ensure seamless service delivery and client satisfaction.

Responsibilities:

• Relationship Management: Build and nurture strong relationships with clients, serving as their main point of contact for all service-related matters.
• Assessment: Understand client requirements, goals, and objectives to effectively align services and resources with their needs.
• Delivery Coordination: Collaborate with internal teams to coordinate service delivery, ensuring timely and accurate execution of services.
• and Consultation: Maintain open lines of communication with clients, providing regular updates, consulting on service options, and addressing any concerns or issues.
• Resolution: Identify and address client issues or conflicts, working closely with internal teams to find appropriate solutions and ensure client satisfaction.
• and Agreement Management: Facilitate contract negotiations, renewal discussions, and other contractual matters, ensuring compliance and adherence to service-level agreements.
• Evaluation:Monitor and track service performance against established metrics, proactively identifying areas for improvement and working with the client and internal teams to implement necessary changes.
• Advocacy: Act as a customer advocate within the organization, representing client interests, providing feedback, and contributing to service improvement initiatives.
• Retention and Growth: Identify opportunities for upselling or cross-selling services to existing clients, fostering long-term partnerships and contributing to revenue growth.
• and Reporting: Maintain accurate records, documentation, and reports related to client interactions, service delivery, and performance metrics.

Requirements:

• degree in Engineering, Computer Science, Information Technology, IT Business Administration/Management or a related field. Relevant certifications such as CISSP, CISM, ITIL or PMP are desirable.
• knowledge of cyber security technologies, methodologies, and industry best practices.
• experience in service delivery management, including managing client relationships, SLAs, and KPIs.
• people management skills, with the ability to motivate and develop a high-performing team.
• problem-solving and decision-making abilities, with a focus on delivering exceptional service and driving continuous improvement.
• communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• to work in a fast-paced environment, handle multiple priorities, and adapt to changing business needs.