BEOND Hiring for Contact Centre Supervisor and Sales Support at دبي Full Time

Beond, the world’s first premium leisure airline, is seeking a Contact Centre Supervisor and Sales Support to join our team. In this role, you will support our sales team in various tasks, such as handling bookings, processing payments, and providing exceptional customer service. You will need to lead and supervise contact centre teams, including providing training.

Responsibilities

• Manage a team of customer service representatives and ensure their performance meets or exceeds company standards
• Train and develop new and existing team members on customer service procedures, product knowledge, and Beond’s brand standards
• Handle escalations and customer complaints, ensuring a quick and effective resolution
• Monitor and analyze key performance metrics to identify areas for improvement and implement strategies to improve overall performance
• Collaborate with other departments to ensure a seamless and exceptional customer service experience for our guests
• Support our Sales team by handling bookings, processing payments, and providing exceptional customer service
• Ensure compliance with industry regulations, security procedures, and company policies

Requirements

• Minimum of 5 years of experience in a contact centre or sales management role
• Excellent communication and interpersonal skills
• Ability to work in fast-paced, high-pressure environments
• Strong organisational and analytical skills
• Proficient in Amadeus
• Bachelor’s degree in Business Administration, Customer Service, Hospitality or related field preferred