Responsible for providing exceptional customer service including efficient and accurate recording the routine bank transaction processing, including cashing checks, accepting deposits and withdrawals, and processing the back office posting.
Handling cash transactions:
Receive and count working cash at beginning of shift, and ensure that an adequate cash drawer maintained at all times; this includes buying and selling foreign currency from the vault as necessary.
Accept retail and/or commercial cash and cheques for deposit and check accuracy of deposit slip, and process cash withdrawals, exchanging foreign currency, remittances and record all transactions promptly, accurately and in compliance with bank procedures
Reconciles cash drawer by proving cash transactions, currency, counting and packaging currency and coins
Balance cash and checks in cash drawer at end of each shift
Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
Handling customer service and product cross selling
Perform quick service transactions with accuracy in accordance to comply with the service policies and standard operation process
Minimize the TAT on transaction by utilizing the system tools efficiency so that customer’s requirement are met quickly
Answer customer inquiries in person or on telephone and refer customers to the proper service area for issues that cannot be resolved at the teller line.
Initiate, identify referral opportunities, open new accounts, and Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative
Handling operation and handling back office transactions
Perform specialized tasks such as preparing payment orders, personal payment orders, sanding orders.
Preparing the end of the day acknowledgment of TT remittance and salaries request to payment department.
Balancing, replenishment, and maintenance of ATMs / CCDMs, and recording of captured cards in the register.
Completes customer’s requests such as transfer from account to account, collecting of processing, ATMs claim and voucher bundling.
Contributes to team effort by accomplishing related results as needed
File documents that, received / sent to us by other departments, as well as to file all records of all our organizational activities such as letters, memos, reports, financial records, claims and cheques returned reports.
Maintaining the internal controls/ compliance over the cash operations
Maintains the highest level of confidentiality with all customer’s information obtained
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
Comply with all bank policies, procedures, code of conduct, AML, CFT guidelines/fraud monitoring guidelines, and CBO & CAM regulations.
Ensure compliance with all internal/external audit observations and recommendation related to cash area
Complies with bank operations and security procedures by participating in all dual-control functions such as securities keys
Meet expectations for attendance & punctuality.
Other tasks
Other duties as assigned.
Contribute to the fulfillment of department and company objectives and goals.
Job Location
Sinaw
Relevant Experience in Years
Fresh Graduate
Required Qualification
Essential (E): Diploma in accounting or equivalents
Special Certification
Any Other Relevant Information
Knowledge & Skills:
Cash handling skills including strong numeracy skills and accuracy in all aspects of the work;
Communication skills including good listening skills and the ability to communicate professionally and effectively;
Customer service skills including the ability to develop strong customer relationships and giving top priority to customer satisfaction;
Technical skills including good working knowledge of core computer programs;