Act as a front line sales executive and contribute to the revenue share through retail and direct sales.
Address customer service request ensuring high level of customer satisfaction, thereby support the Organization in effectively building and maintaining customer relationship Primary Responsibilities
• Promote and cross sell Batelco existing range of products and services through retail shops, telemarketing, road shows and other events and achieve individual sales targets
• Conduct market study to scan areas to identify venues for hosting Events, Roadshows etc.
• Conduct roadshows, events and make telemarketing calls to generate sales leads
• Process all types of customers’ service requests e.g. service provisioning/ bill payments/ queries/ complaints etc. in a timely and accurate manner
• Regularly track and clear all suspended and rejected service requests
• Conduct back ground checks e.g. credit check, age, black list for provisioning the services
• Collect, validate and attach/ upload consumer documents and initiate the service provisioning requests
• Restore disconnected services in time in line with credit controls procedures, after receiving the outstanding dues on customers’ accounts
• Carry out daily cash and revenue collection in a safe and secured manner. Prepare and tally daily financial transactions
• Deposit all revenue collections ready for Banking within the stipulated time period
• Conduct and report daily stocktakes to ensure optimum inventory level are maintained
• Liaise with internal departments to address customers’ queries related to partial payments, disputes, instalments, refund of deposit, or transfer etc.
• Liaise with the Product Marketing and Marketing Communication teams for any promotions at Retail outlets
• Follow process and quality standards while addressing customers’ requests and ensure high level of customer satisfaction
• Undertake execution of any project/ initiative for the department and organization as identified from time-to-time based on business needs
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMS process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends