Aster DM Healthcare Hiring for Guest Relation Executive at Dubai Full Time

Guest Relation Executive

Job Location : UAE

Key responsibilities :

• To be the “guardian angel” for High/Premium Network Insurance Patients in the assigned clinic – work on the clinic floor to guide, pacify, inform and educate patients on a daily basis.
• Serve as a patient advocate and execute ideas that will make the patient journey simpler, faster and seamless.
• Have a pro-active approach to patient experience – identify opportunities to delight patients by sensing their needs before they ask.
• Support High Network Patients with a day prior appointment confirmation call with parking guidance & location link of the clinic and re-confirm the insurance network to obtain prior eligibility on the day of appointment
• Queue prioritization for registration, nursing doctor consult, billing & diagnostic within minimum wait time and manage expectation during unexpected wait time
• Pro-active follow up on Insurance approval to provide fast-track service
• Prior communication/effective communication on pending approval with priority slots on laboratory & radiology appointments.
• Guide/direct patient with warm handover to Clinic attached Aster Pharmacy for accelerated service
• Proactive report follow-up with follow up call from physician/nurse for result review.
• Provide necessary guidance & support on value added services