Aram Meem Hiring for QPP Specialist (Reps Quality) Job at Riyadh Full Time

Job summary:

A QPP Specialist implement the procedure or set of procedures intended to ensure that performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer as per company’s policies.

Role responsibilities:

• Investigate the complaints received from customers/merchants and take the necessary action as per prescribed disciplinary rules.
• Check and evaluate the representatives rating and insure and follow the quality standards.
• Evaluate different surveys from Representatives about ROs and Support and take necessary actions.
• Regularly Investigate and Keep a check on Reps and customers Fraud orders (Frauds investigations).
• Available to work on different shifts based on the department requirements.
• Interpret and comply with quality process standards.
• Oversee the implementation and ensure efficiency of inspection and quality systems.
• Document quality process activities.
• Inspect data to detect areas for improvement
• Elaborate, recommend, and oversee improvement actions.
• Report on results of quality activities.

  Role qualifications:

• Diploma graduate or equivalent required.
• Six months experience in customer service-related industry required.
• Fluency in English & Arabic writing/speaking.
• Fluency in Computer & Microsoft applications.
• Excellent negotiator.
• Excellent verbal and written communication with excellent listening and time management skills required.
• Ability to adapt to change and multi-task are essential qualities.
• Demonstrated Customer service communication skills.
• Self-motivated and energetic personality and an excellent team player.
• Punctual and efficient, with the ability to prioritize.
• Analytical skills
• Problem-solving and decision-making skills

  Additional information:

  • Rotation shifts, and off days are applicable