Alila Jabal Akhdar Hiring for Front Office Manager at Oman Full Time

General Duties

1.Manages and organizes the Front Office team whose mission is to ensure smooth and efficient handling of all the activities related to guests and their interaction with the department various section, this is accomplished within the scope of a budget and in conformity with well defined management norms.

2.Responsible for planning, directing, controlling, coordinating and participating in the activities of all personnel engaged in front office department activities.

3.Fully knowledgeable of the front office computer system, is responsible to ensuring it’s proper usage and maximization to reach efficient and consistent quality service.

Management Responsibilities

1.Ensure that all decisions taken by the Executive Committee are fully implemented in the overall Front Office Department, participate and make suggestions for the decision taking of the Executive Committee.

2.Responsible for ensuring the implementation of the hotel vision in the Front Office Department and implementation of the regular business action plans.

3.Ensure that the staff in the Front Office Department adheres to all policies, procedures and rules set by the management.

Duties & Responsibilities

1.Plans, directs controls and co-ordinates the activities of all Front Office personnel engaged in providing services to guests.

2.Responsible for the elaboration and implementation of Front Office standards.

3.Establish Front Office operating standards for the hotel and ensures that all standards are strictly adhered to.

4.Directly responsible for the guest satisfaction within the Front Office Department.

5.Directly responsible for the general friendliness and efficiency of the Front Office Department.

6.Ensure proper reporting of all guests comments & complains.

7.Ensure proper administration of the front office department and accurate filing/tracing system.

8.Plans and schedule all assignments and blocking of rooms for all arriving guests, including groups and VIPs.

9.Plans and schedule the preparation of all the necessary materials for check in (registration card, welcome folder, etc)

10.Meets and escorts arriving VIPs and bid farewell upon departure.

11.Co-ordinates with the concerned department for all designated groups’ welcome ceremony.

12.Ensures that all required reports are prepared on time and are accurate.

13.Co-ordinates with the Housekeeping department and manages the system well so as to be able to meet all guests requests (check in I check out) and last minute requirements and handle the rooms assignments according to status.

14.Co-ordinates with the Finance department for all matters related to internal control on check-in and check out and check in billing.

15.Co-ordinates with the Maintenance and housekeeping departments to report on any equipment’s and others related that might need cleaning, repair and/or maintenance.

16.Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.

17.Controls costs by minimizing spoilage, maintaining adequate inventory of all guest supplies newspapers, printed collateral’s and others (front office operating stocks control, avoiding shortage of goods).

18.Responsible for the preparation of the yearly budget for the Front Office Department with final approval of Resident manager.

19.Initiates purchase requisitions for front office related items needed and new items as needed.

20.Checks and approves time schedules for all staff concerned and makes sure all areas are covered properly.