Alghanim Industries Hiring for Sr. Customer Service Representative Job at Kuwait Full Time

Long Description Job Summary

Take personal ownership of handling motor renewals and achieve the target. Work as part of team delivering high quality service to customers & intermediaries.

Job Responsibilities

Achieve the renewals business target taking into account growth.

Assure approaching the customer as per company guidelines & policy and timing

Assure the renewal offer is communicated to customer before policy expiry with minimum 3 working days.

Attend to customer complaints and ensure fair solutions within the company guidelines.

Explain the renewal terms and conditions to the customers.

Use system to enter and issue policy when needed

Candidate Requirements

Bachelor’s degree

Experience in relevant customer service

Fluent in English/ Arabic (Writing/ Reading/ Speaking)

Effective verbal and listening communication skills

Negotiation skills

Process improvement

Stress and time management skills

Computer skills

Team building

Problem solving skills

Ability to manage a number of tasks at the same time.

Education Bachelor’s Degree in Business Administration