Al Hashar Group Hiring for Customer Experience Management Professional at Muscat, Muscat, Oman Full Time

We are seeking a highly motivated and experienced CX Manager to lead our customer experience strategy at Al Hashar Group. The CX department is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.
 
Key Responsibilities:

Customer Experience Strategy:

• Develop and implement a customer experience strategy focused on exceeding customer expectations.
• Analyze customer satisfaction surveys and feedback data to identify areas for improvement.

Contact Center Operations:

• Manage the contact center operation to ensure efficient and timely customer service.
• Oversee all customer experience initiatives, including contact center operations.

Leadership and Team Management:

• Manage and coach the CX team (Customer Service & Contact Center Representatives).
• Develop strategies to improve customer loyalty and brand advocacy.

Requirements:

• Diploma or Senior School Certification with 10+ years of experience in customer experience management or related roles, preferably in the automotive industry.
  Proven track record of implementing successful customer experience strategies and initiatives.
  Experience managing contact center operations and performance metrics.