Al Ghurair Investment Hiring for IT Helpdesk Officer at Dubai Full Time

Provide IT users at Al Ghurair with support on information and communication technology infrastructure, systems and services being delivered through that as per the agreed service levels with businesses and the users.

Principle Accountabilities:

1. Provide timely hardware and software related support to the computer users within Al Ghurair in order to meet business processing requirements.
2. Perform preventative maintenance on the computing resources in order to optimize the compute performance and availability of computing infrastructure
3. Support the systems administrator with data backup and recovery tasks on the file servers in order to maintain the information consistency and availability in accordance with Al Ghurair IT policy.
4. Collect, document and keep track of all IT assets in order to keep the IT inventories up-to-date
5. Provide the end users (our customers) with a positive experience in order to establish their trust on IT services and provide their feedbacks as source for improvement
6. Coordinate with Project manager on execution of project activities in order to complement and contribute in-house on project based initiatives

Educational Qualifications:
Bachelor’s degree in computer science or systems or electrical or electronics engineering
OR
Science graduate with at least 2 years IT diploma

Relevant Experience:
Overall 3+ years of experience in a help desk or end-user computing support environment preferably with a conglomerate or an MNC

About The Company

Al Ghurair is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.