Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Processing orders, forms, applications, and requests.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Providing feedback on the efficiency of the customer service process.
Communicating and coordinating with colleagues as necessary.
Keeping records of customer interactions, transactions, comments, and complaints.
Key Requirements:
Bachelor degree holder.
Previous experience as a Customer service executive.
Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
Good communication skill both written and verbal.