Core of the function Carrying out reception tasks.
Operation of the telephone by receiving and forwarding calls as well as by providing information.
If desired, write down messages and pass them on to the people involved.
Establishing telephone connections on request.
Receives visitors and customers and reports their arrival to those affected.
Responsible for accepting orders and deliveries.
Distributes the incoming. Post and prepare the outgoing mail for dispatch if necessary.
Manages the reservations for the different rooms.
Orders office supplies and takes care of other orders.
Reception staff – skills and requirements 1. Customer orientation with a focus on a high standard of service. 2. Communication skills (by phone, email and in person) 3. Talent in dealing with people, friendliness, courtesy.