Afiniti Hiring for Production Analyst at Karachi Division, Sindh, Pakistan Full Time

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About The Role

A Production Analyst should provide enterprise-level technical support to internal and external customers. They research, diagnose, problem solve the issues to the clients’ satisfaction, and continuously improve on delivery. The team is responsible for protecting revenues with 24/7 support for their respective products.

Key Responsibilities

• Ability to understand and analyze the problem, and solve it individually or by involving Tier 2/ Tier teams to reduce business impact.
• High level of focus to ensure timely detection of problems.
• Timely communication of problems to all stakeholders.
• Do level 1 investigation to provide articulate details around the problem.
• Take end-to-end ownership of problems from detection to resolution (short term/ long term).
• Identify key actions to avoid repetitive similar problems.
• Work closely with T2 teams to solve problems so a repeated problem can be solved at T1 level.

Minimum Qualifications

• Bachelor’s degree in Computer Science.
• Fresh to 2 years of work experience.
• Fluent in English – spoken and written.
• Strong Analytical and Problem-Solving Skills.
• Willingness to work in the rotational shifts.
• Familiar with working on databases and SQL queries.

Preferred Qualifications

• Bachelor’s degree + STEM preferred.
• Familiar with working on Windows and Linux platforms.
• Good in Mathematics and Statistics.
• Familiar with Networking and IT Infrastructure concepts.
• Quick Learner and able to adapt to new technologies.

Location work statement:

This is on-site position- based on work you may have to work completely on-site and on rotational shifts.