• Conduct Market Research to develop an understanding of the competition, opportunities and customers. • Ensure that all customer specifications and other relevant details have been addressed in the orders/contracts and comply with respective ISO 9001 / ISO 17025 requirements. • Ensure timely receipt of payments/recovery of defaulted payments from customers and handle customer complaints. • Evaluates and verifies sales representatives and other sales staff’s performance • Settle any disputes in the orders and ensure that customer is satisfied with the job. • Reports to Sales Manager in day to day operations and task. • Prepare proposal letters for contractors and clients. • Prepare an estimate and send Proposals/Quotations to clients. • Process orders and ensures delivery in time. • Managing overseas orders and shipments and ensures delivery in time • Assist the sales manager in planning, developing and executing sales & marketing strategies.